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Mobile field service management

Published 11/13/2014 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

FieldEZ is a cloud-based field service management app for service providers and their teams. The app benefits field workers, business owners and managers, as well as customers through its number of automation and tracking features. Some of the core features of FieldEZ include dispatching and scheduling, GPS tracking and mapping, lean and ticket management, calendar sharing, attendance management, staff announcements, billing and invoicing, as well as customer feedback forms and service reports.

FieldEZ allows managers and dispatchers to assign jobs to field staff based on availability, location and customer need. Shared calendars and a drag-and-drop scheduler are accessible from the mobile app and desktop. Data in the app is also available in offline mode. Lead information and service call statuses are automatically updated in the FieldEZ app in real time.

The FieldEZ app allows you to define workflow process through stages and actions that fit your business. Status reports and customer feedback forms can be created for each process, filled out in the field, and automatically sent to supervisors after each task. Field staff can also receive card payments, print receipts, capture fingerprints and verify transactions.

The field service management app helps to keep the line of communication open between office staff and field personnel through email and SMS notifications that can be triggered by any step in the business process. You can also use the app to group your workers by territory and department and send group announcements to any of these groups. You can use location tracking to know where your workers are at all times. FieldEZ also offers canned and custom reports to keep track of your business KPIs.

FieldEZ screenshot
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What is the history and popularity of the app?

FieldEZ is used by a number of company sizes in a variety of industry verticals, including Pharma, FMCG, Construction, Telecommunications, Oil & Gas and In-Home Care. Over 24, 000 professionals in the USA, Canada and India use the app, mostly coming from small to medium-sized companies with a field force of less than 50. FieldEZ was founded in 2011 and has been designed by professionals with several years in the software and operations industries.

What are the differences to other apps?

FieldEZ sets itself apart from the competition with its ability to meet the needs of a wide range of industries, from security, to lawn care and pest control. The app is also ideal for enabling field workers to carry out the majority of their tasks in the field without having to return to the office. This is done by providing payment processing, e-signature and receipt generation from through the mobile app. Workers can also access shared calendars, update job statuses and submit service reports on the go. These service reports come with integrated customer feedback so that department heads can evaluate staff performance.

Alternative Apps
  • Tiny Workfront
    Enterprise Work Management Software
  • Tiny Wintac
    Field service management app
How does the web app look and feel to use?

FieldEZ offers a no-frills, basic user interface with simple fonts and graphics overlaid on a dark and light blue color-scheme. Familiar Google mapping and positioning shows where your field staff and job are located. The scheduler uses color-coded, drag-and-drop tasks to plan you workers’ days. The service forms that are used on site are comprehensive and complete with all the data fields needed. The reports and dashboards use graphs and pie charts to display data. The payment processing feature on the mobile app makes transactions simple and straightforward.

How does the registration process work?

To register for the free 30-day trial of the FieldEZ app you need to go to the website and click on the “Take a Free 30-Day Trial” button located on the top right hand side of the screen. You then need to select the plan you want to try out - the monthly or annual plan - and fill out the on-screen form requesting your name, email, company name, phone number and address. You then click on the Get Started button to start the trial.

What does it cost to use the application?

FieldEZ is offered either on a monthly or yearly subscription. The monthly plan costs $249 per month and the annual plan costs $180 per month. Both the annual and monthly plans come with all features, ten free users, two free training sessions, up to three custom reports and free access to customer support.

Who would you recommend the application to?

The FieldEZ application is designed for anyone who carries out work off-site, in the field and outside the office. The field service app is not exclusively used by service technicians and engineers, but also home carers, after sales teams and anyone else dealing with clients at their home or place of work. The app is mostly used by small and medium-sized businesses looking for an all-in-one scheduling, dispatching, billing & invoicing, customer management and reporting app.

  • Managers can assign customer visits to field workers depending on skill and location
  • Field workers can communicate and provide status updates to managers and office staff
  • Managers can create and share a calendar of daily tasks and employee schedules
  • Field staff can process payments, print receipts and get digital signatures from clients
  • Use canned and custom reports to track your business KPIs and objectives
  • Group your workforce by territory and department and send group announcements
  • Use location tracking to see where staff are and record attendance

FieldEZ video

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Top 2 Alternative Apps

  • Small square Workfront
    Enterprise Work Management Software
  • Small square Wintac
    Field service management app

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FieldEZ pricing

Cheapest plan (per month) : $180.00
Most expensive plan (per month) : $249.00




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